• Kindly contact the admission counter and provide them with the details e.g. Date of Admission, Treating doctor, and Preference class of accommodation.
• Planned Surgical/Maternity cases are required to pay deposit amount in advance.
• On the date of admission (if advance room booking done) an intimation call will be made and in case it is not received you are requested to confirm with the admission counter.
• Accommodation of your choice may not be available in such case all efforts will be made to facilitate you in another best available category.
• We accept CASH/NEFT or DEBIT CARDS/ CREDIT CARDS of all major banks.
• Reservation deposits are not transferable.

• Patients are admired either through doctor’s reference letter or our Chief Medical Officer’s/R.M.O.’S recommendation.
• The deposit amount has to be paid according to the rules, within 24 hrs in case of emergency. The amount will vary based on the type of accommodation.

• The charge of the bed is billed at the end of each day. Check in time is flexible. Charges will be applicable.
• Day care Patient will be kept under observation for a maximum of 6hrs, after which he/she will either be admitted as regular patient or discharged.
• Transfers of the class will be based on the availability only.
• When you move upgrade to a higher class the billing will be done as per the higher class from day one.
• In case of down grade to a lower class the billing from the day of transfer will be applicable as per the lower class subject to the approval of the management.
• In case shifting to ICU the room has to be vacated. If not vacated extra charge to be paid for as per room category.
• The cut off time for transfer is 11am. For each calendar day the highest room charge applicable between 11 am to 12 midnight will be billed after considering transfers, if any.

• The billing department functions on all week days round the clock
• Charges of investigations, operation theatres & doctor fees will vary according to the room category.
• 20 % Service charges applicable on hospital bill except medicine and doctor fees.
• Patients Slip is generated and distributed every Morning. Patients are requested to pay the amount in advance.
• Emergency charge shall be applicable for any special test / procedure done on Sundays / public holidays / after working hours of respective departments / on an emergency basis.
• You can redress your billing queries on 0731-2472121 (timings 9 am to 5 pm for admitted patients and 2 pm to 5 pm for discharged patients).
• No billing queries will be entertained after 30 days from date of discharge.

• Discharges are processed round the clock in the hospital.
• Discharge time is 10 am to 12 noon and the final bill has to be cleared before final discharge.
• Discharge of patient will be authorized as per the doctor's opinion.
• On receipt of request and discharge papers the billing department prepares the bill. On Completion of the final bill the billing department informs the patient Room for final settlement.
• Relative has to approach the discharge counter for final settlement.

Before leaving hospital, if you have any questions regarding your medication or any changes to your prescription – a member of staff will be happy to assist you.

• Consultants normally do their “Rounds” during the morning but this could happen at any time during the day. We appreciate your co-operation regarding the privacy and confidentiality of patients during this time.
• Smoking, consumption of alcohol and non-vegetarian food is not permitted in the hospital premises.
• Mobile phones are not permitted in restricted areas of the hospital viz, ICU, Operation Theatres, Maternity Ward.
• Photography is prohibited in hospital premises
• Patients are advised not to carry cash or wear or keep any jewelry during their hospitalization. The hospital is not responsible for any kind of loss.
• The hospital security has the right to check your baggage at any time.
• On Discharge Patient / Patient attender will get a feedback form. Please spend some time to let us know how we can serve you better.
• Reports can be collected from the concerned department all days except Sunday & Public Holidays.

The hospital environment is obviously quiet different from the home environment. For your safety the hospital staff would like to point out some of these differences. We need your help in making your stay as safe as possible, so please:

• Hospital beds are narrower and higher than beds at home, so be careful turning and getting in and out of them.
• Most of the furniture in your hospital room is on wheels, so don’t lean on it unless you know it is secure.
• Use your call bell when you need any assistance.
• If you have a share room companion who asks for assistance, notify the nurse before helping him/her.
• Wear shoes or slippers when out of bed.
• Report immediately any faulty equipment in your room.
• Fire Exits are clearly marked, follow instructions of our staff in the event of a fire, and stay calm. Each ward has a fire alarm. Do not use the elevators in the event of a Fire.

We welcome visitors to our Hospital and realize the importance of these visits to the well-being of our patients. We advocate peace, quiet and tranquility for our patients to recover and in that instance we keep visitors to a minimum of two per patient. Your co-operation is required.

Patients who have children less than 12 years are very welcome to visit their parents and we do request that children are supervised by an adult at all times while in the hospital.

10 A.M. to 11 A.M.
5 P.M. to 6 P.M.

11 A.M. to 12 P.M.
6 P.M. to 07 P.M.

There is a NO SMOKING POLICY in this Hospital. Smoking is harmful to your health and may well delay your recovery. Relatives and friends are also not permitted to smoke within the Hospital or its surrounds.

Please do not smoke outside the Hospital main entrance.

Our Staff are committed to the protection of patient’s privacy, therefore, you will appreciate that the delivery of the patient’s progress has to be carefully controlled. Please remember while our staffs are prepared to help with enquiries at all times, the primary role is the delivery of care to the patient. Unnecessary enquiries should be avoided. Necessary enquiries should be conducted by an appointed spokesperson for the family/patient where possible.

We welcome affirmation when you are pleased with our service. However, we would also appreciate if you would make any dissatisfaction known immediately to the relevant Hospital staff so they can help with your concern. This helps us to improve our service to you as our patient. You may also contact the Administrative Officer in the Hospital and we encourage you to fill out the Patient Feedback Forms which are located in the following areas:
• Reception Area
• Billing Department

If the matter is not dealt with to your satisfaction or should you wish to make a formal complaint, you may address this to the Manager, Administration, who will arrange to have the situation investigated through the appropriate channels.

PATIENT RIGHTS AND RESPONSIBILITIES

• Right to considerate and respectful care.
• Right to information on diagnosis, treatment and medicines.
• Right to obtain all the relevant information about the professionals involved in the patient care.
• Right to expect that all the communications and records pertaining to his/her case be treated as confidential
• Right to every consideration of his/her privacy concerning his/her medical care program.
• Right to expect prompt treatment in an emergency
• Right to refuse to participate in human experimentation, research, project affecting his/her care or treatment.
• Right to get copies of medical records
• Right to know what hospital rules and regulations apply to him/her as a patient and the facilities obtainable to the patient.
• Right to get details of the bill.
• Right to seek second opinion about his/her disease, treatment,etc.

• Consultants normally do their “Rounds” during the morning but this could happen at any time during the day. We appreciate your co-operation regarding the privacy and confidentiality of patients during this time.
• To faithfully undergo the agreed therapy.
• To follow the doctors instructions diligently.
• To take necessary preventive measures in case of infectious diseases as per the doctors instructions.
• To be aware that doctors and nurses are also human beings and are amenable to mistakes and lapses.
• To make the payment for the treatment, wherever applicable, to the doctors/hospital promptly.
• To respect the autonomy of the doctors and nurses.
• To treat doctors and nurses with respect.
• To be punctual to attend the hospital for the treatment at the given time.
• To preserve all the records of one’s illness.
• To keep the doctor informed if the patient wants to change the hospital/doctor.